Chairman’s Message
In this Section

Dear Surfer,

It gives me immense pleasure to welcome you to our new website that we hope you will find not just user-friendly and informative, but also aesthetically pleasing. There is no alternative to meeting face-to-face, however we realise time pressures and the inevitable move these days to all things ‘virtual’ and we have made every effort to make our web presence communicative and meaningful.

While this is only a start, our long term vision is to make our virtual dialogue bring real business benefits. The ASC web presence vision includes:

  • Online Training Videos / Product Demonstrations: We realise how important it is to have well trained staff. ASC conducted over 100 Classroom training days in 2011. With constant software and technology enhancements it isn’t always possible to attend the many ASC classroom Training. We plan to record our training courses and make them available to empower you to use them when your time allows. Besides Training we also plan to put on our website Product Demonstrations.
  • Service Support: ASC has been providing support via our Service Desk (1888272) for several years. In 2011 we responded to more than 971,100 calls. Our Service Desk will continue supporting you. We have many plans to use our website to support you with things like; Knowledge Base where you can search through a database, Chat Support, Online Support Web Forms, using various social media tools to enhance ASC support.
  • Online Feedback: Conducting face-to-face surveys has been very useful and we will continue our efforts to find out what areas we need to improve in. However, using web tools for gathering feedback will be introduced to help improve ASC services.

I invite you to explore the various options on our website and we appreciate any feedback that you may have. Happy surfing!

We look forward to serving you in new and innovative ways.

Ms. Hadeel Al-Ghunaim